ORDER INFORMATION Delivery fees are added to you item based on the amount of your order or type of delivery requested. AAH! Trampolines will collect a 7% sales tax on all orders being delivered to the recipient in New Jersey and 6% in Florida. HOURS OF OPERATION Our hours of operation are EST Monday through Thursday 8:30 am - 5:00 pm, Friday 8:30 am - 2:00 pm, Saturday and Sunday we are closed. Orders maybe placed at any time, but our Customer Service Department will only be available during the hours specified. OUR GUARANTEE At AAH! Trampolines! we provide a guarantee of your satisfaction on every order. We guarantee to deliver your order in a timely manner. If you are not completely satisfied, let us know and we will do whatever we can to provide you with complete satisfaction. Your satisfaction is our goal whether it is by calling us directly or through your on-line order. If you are not completely satisfied or have any questions, please E-mail us at or contact Customer Service. PLEASE NOTE: In those rare instances when demand outstrips supply of a particular item, we reserve the right to replace that item with one of equal or greater value. DELIVERY INFORMATION Standard Ground Delivery- Items will typically be shipped (leave the warehouse) in 3 to 14 days from the order date. This is dependent upon many factors such as the area it is being delivered to and the overall shipping traffic. Shipping time will depend on the area it is being delivered to. Please allow approximately 3 weeks for delivery of trampolines. We do NOT provide online tracking of your order. If you attempt to cancel your order once it has been processed their may be a $25 cancellation fee imposed. Any shipping charges incurred will also be the responsibility of the customer. WARRANTY JumpKing's products are warranted against manufacturer's defects for the length of time indicated. This is just a summary; for additional information, refer to the user's manual. These warranties apply to products sold in the United States. 36" and 38" Rebounder: Steel Frame and Jumping Surface: 1 Year Frame Pads and Springs: 90 Days All Round and Rectangular JumpKing Trampolines: Frame Pads and Springs: 6 Months Frames: 10 Years Bed Stitching: 2 Years (Note: This applies only to the outer edge of stitching that attaches the v-rings to the bed.) Bed: Prorated against manufacturer's defects for 5 years as follows: 100% for the First Year. 50% for the Second Year. 35% for the Third Year. 20% for the Fourth Year. 10% for the Fifth Year. (Note: This five-year prorated warranty applies only to the jumping surface. It does not cover the stitching on the outer edge. This warranty does not cover such things as burns, cuts, snags, and scrapes.) JumpKing Weather Cover and Ladder: 30 Days T2 Trampoline Tent: Metal Hardware: 1 Year Fiberglass Shock Cord Poles, Fabric, and Sewing: 90 Days. WHAT TO DO IF YOU HAVE A WARRANTY CONCERN If your trampoline ever needs warranty work, please contact our Customer Service Department at 1-800-322-2211. Any warranty work requires you to provide us with a copy of a proof of purchase. Proof of purchase includes: 1. Your sales receipt. (Keep the original with your warranty papers.) 2. A canceled check. 3. A credit card statement. Under the terms of the warranty, you must return the part to us for inspection. An exception is made for pieces of the trampoline's frame; then you may send us a picture of the frame parts. Please note that under the terms of the warranty, you are responsible for paying shipping costs both ways. RETURNS Please contact us for information on how to return a trampoline. There will be a restocking fee for all returns. The restocking fee will be the equivilent to the actual shipping fee. The cost for shipping the return item is the responsibility of the customer. US ORDERS We do not deliver to Alaska, Hawaii, The Virgin Islands, American Samoa, Canal Zone, Guam, Mariana Islands, Puerto Rico. INTERNATIONAL DELIVERIES International deliveries are not currently available. PAYMENT METHODS Online ordering is TOTALLY secure and we accept all major credit cards. We currently accept American Express, Visa, MasterCard, and Discover. CONFIDENTIALITY Your credit card information will be kept strictly confidential. AAH! Trampolines! has done its best to provide the most secure sight it can to keep your personal information confidential. As additional technology becomes available on the World Wide Web, we will incorporate it into our sight to further your protection. If you feel more comfortable you can call us directly at 1-888-554-3158. ADDITIONAL INSTRUCTIONS Ensure that the information you entered is accurate and complete. This will help to avoid any delays or problems with your order. Please print or save a copy of your complete order for your own records. All addresses should include a complete street address and zip code. No orders are accepted for P.O. boxes, Rural Routes, APO and FPO. All military orders must have base name , building number and phone number. Orders are not recommended to be sent to hotels, ships, airports or military bases and cemeteries. CONTACT INFORMATION E-mail us at or contact Customer Service at 1-888-554-3158.